Rick, I just got off the phone with Randy who is currently at my house fixing all sorts of things. We had a good conversation. He did educate me on the operation of both the heat pump system and the fireplace. He seems like a great guy. In any event, I wanted to thank you and him for helping me out. The place was only 47 degree and dropping so I needed your help and you came though. Please rest assured that you have earned my business: as long as I own this place Phillips Lifestyles will do all of the hvac and fireplace work on it.
Dear Tony,
This note is to say thank you very much. Everything is perfect. They got the stove to me on the weekend for me to install and they brought the pellets today. Joe was a great help telling me how to set it up. You guys have a first class operation. Thanks again,
Jack
Jack purchased a pellet stove from us in August 2007
Dear Jim,
I wanted to thank you for your help in picking out a pool table for my husband. He loves it and enjoys playing with his grand children. I wish I had purchased on sooner.
Thanks again
Shirley F
Shirley purchased a pool table from Jim at our Gaylord store in 2007.
July 13, 2007
Rick,
Just wanted to drop you a quick note to let you know how completely pleased & satisfied we are with our Quadra-Fire Pellet Stove. As you know, we outfitted our Quadra-Fire to burn dried shelled corn...and the savings have been almost unbelievable.
Prior to installing our pellet stove, our fuel oil bill was $200 a month on the budget plan ($2000 a year). We installed our new Quadra-Fire on January 15, 2005, and we immediately watched the use of fuel oil go to just a trickle. Last year, based on our reduced usage, our oil supplier reduced our budget plan payment to just $100 a month. I guess they were hoping that we would use at least some oil (we use it just for backup now that the Quadra-Fire is in full use). Well, the good news is that this year, for the '07 - '08 heating season, our fuel oil budget plan payment has again been cut in half to just $50 a month...that's based on the fact that the fuel oil company only made one delivery to our home last winter...and at the end of the season, we still had 5/8 of a tank of fuel oil left, and a $473 credit still on the books.
Needless to say we are extremely pleased. In the meantime, we burned a little over 2 tons of corn last winter at a cost of only $130 a ton. What a savings.
Please feel free to show this e-mail to anyone who is concerned with how much energy costs they can save by using a Quadra-Fire Pellet Stove.
Again, thanks for showing us the way to these savings.
Warm Regards,
George & Carol B
Traverse City, MI 49684
Rick
Thank you for the good service. The fireplace looks fine.
I have nothing but good things to say about your two workiers, Tony and George,. They represent your company in a most positive way.
Regards
Bea H
Bea purchased a fireplace from our Traverse City store in February of 2004
Thank you Scott,
Ellen M
Traverse City
Scott serviced Ellen's Hunter gas fireplace in March 2006
Dear Mr. Phillips,
We just wanted to drop a line to let you know how happy we are with our new pool table and shuffleboard table. From the showroom to the delivery, it was a good experience. Your delivery man, Tyler, was nice, effiecient and professional, as well as Matt and the other workers.
When we are ready to buy more toys you can be sure we will come back to Phillips Lifestyles
Thank you
William & Marybeth S
Bill and Marybeth purchased a Brookstone Brunswick pool table and a Champion Shuffleboard table in February of 2006 from our Traverse City store.
Dear Mr Phillips,
Cathy & I want to say this, The installers that came to our home were very very polite and well mannered. Employees like these are hard to find. We will be proud to recommend your company.
Thank you
Mr & Mrs C
Roscommon, MI 48653
Mr & Mrs C. have a 6000 tr oak fireplace by Heat & Glo that was installed by our installation department.
Dear Mr Phillips,
This is to let you know that I am very happy with the gas fireplace installed by your company. It works well and is very attractive.
More than that, however, I want you to know that the young men who installed the fireplace and the surround, which had to be specially made to fit my existing hearth, are outstanding workers. They were polite, friendly and considerate, and they worked very hard to complete the task. They also insisted on seeing to it that the final result was completely satisfactory in every way and pleasing to look at.
Nowadays, it is rare to find people so interested in craftsmanship and the resolution of problems in the various settings they encounter.
Aaron & Greg did a great job. They deserve whatever special rewards you give your employees.
Thank you for your attention.
Very Truly Yours
Cynthia B. D
Glen Arbor, MI
Cynthia has a gas insert she purchased from Phillips Lifestyles.
Dear Rick,
Last week we had a natural gas insert installed at our church in Northport and I want to express my gratitude for the kind of work Tony and Dave did.
The installation was quite difficult because of the old building, the add-ons and the fact that the old chimney did not go directly to the fireplace. They found that drilling through the steel plate in the old fireplace was a real problem. As a result, they were not able to complete their work in one day as planned, but they stayed late and were back on the job the next day in order to complete the installation by the time I had been promised.
Through all of this, they both were very calm, collected and always optimistic that they would meet my deadline. The whole process was very neat and orderly.
I told them how much I appreciated their work, but I want you to be sure to know that also. Working with them, you and John certainly speaks well for your company.
Sincerely
Allan D
Allan purchased a CFX Grand fireplace insert in February of 2004.
Dear John,
I want to thank you and your company, Phillips Lifestyles, for your complete cooperation regarding my pool table. I had a defect problem with the table felt. Everyone that I delt with was fully cooperative in dealing with this situration.
Again, I am very happy with the way Phillips Lifestyles handled this situation with timely and courteous service.
In the future, I will not hesitate to recommend your company to anyone looking for the product line you handle. You can be sure that if I have the need for future purchases, your company will be number one. After all, word-of-mouth is your best advertising. My son is where we heard about Phillips Lifestyles
Sincerely,
Maurice P. S
Manton, Michigan.
Maurice purchased a Brunswick pool table from our Traverse City store in May 2006.
Dear Mr Phillips
I recently purchased a gas fireplace from Phillips Lifestyles. Your salesman, Tony was excellent. He was very knowlegeable about the product and his manerisms instilled confidence in his integrity. Travis from your Gaylord store installed the unit. He, too, was most pleasant, knowledgeable and competent.. As you know, your company employees are an immeasurable asset.
Sincerely,
Rick P
Ellsworth, Mi
(Mr P. purchased a sl550 Heat & Glo fireplace and had it installed in February, 2007)
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